🔁 Refund & Return Policy – PORTAIR

At PORTAIR, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

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✅ Return Eligibility

You may request a return or replacement if:

• The product is damaged
• The wrong item was delivered
• The product has a manufacturing defect

Requests must be raised within 48 Hours of receiving your order.

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📦 Return Conditions

To be eligible for a return:

✔ Product must be unused and in original condition
✔ Original packaging must be intact
✔ Proof of purchase (Order ID) is required

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💸 Refund Process

Once your return is approved and the product is received:

• Refunds are processed within 5–7 business days
• Amount will be refunded to your original payment method
• For Cash on Delivery orders, refund will be sent via UPI or bank transfer

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🔄 Replacement Option

If you prefer, we can send a free replacement instead of a refund (subject to availability).

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🚫 Non-Returnable Items

Returns will not be accepted for:

• Used or damaged products (not our fault)
• Requests after 7 days of delivery
• Items without original packaging

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📞 Need Help?

For any return or refund queries, contact us:

📱 Phone/WhatsApp: +91 9217053531

Our support team is happy to assist you!

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❤️ Our Commitment

We aim to provide a smooth, transparent, and hassle-free shopping experience for every PORTAIR customer.